United recover clients from search engines
According to Motilla, “already in the first week of presentations, noted the positive thing that these meetings have been to see a 20% increase in the channelling of the reserves through the built-in tools and above all of Unsol agencies, it has increased to 40% after completing these”.
motilla, that when he took possession of the position, set itself the goal of increasing sales of the Group agencies, indicates that agencies expect to have “a new way to retrieve the lost sale” in new tools. In this sense, it points to this newspaper that agencies of the group “have in their facades the United brand, which is what reaches the customer. If it enters on the website of the group is a map so choose province, and there are agencies United. Customer choose one, and the system takes you to your web. The agency chooses which products are for sale”.
with this tool Motilla indicates that “we have changed the concept, we are not going to compete with the search engines, but to demonstrate to the customer that we have the search engine, and also the support of professional”.
less Agency IATA
this tool, in the air product, functions also as Consolidator. “Yes, it is a tendency in United. In fact, we have created ’ IATA unified to a medium-high profile of Agency. Agencies increasingly more out of IATA and take advantage of our Consolidator”.
in terms of the accumulation of risk of facing possible default, Motilla indicates which are covered by “agreement with a financial institution that supports the credit that was the BSP, and also is in charge of controlling the credit of each agency, rating it”.
and added that “we are currently doing with this entity for the air, but we do not rule out doing so in the future with the rest of suppliers (hotels, etc.)’.