Tourism convenes a new edition of the programme hosts
Culture of the detail consists of 10 courses and aims to cover the gaps existing in the field of customer service with content differentiated for two profiles: staff in contact with the user and owners or middle management. The target to which it is addressed includes professionals in all the sub-sectors of tourism: accommodation, catering, travel agencies, tourist transportation, guides, ski resorts, palacios de congresos, marinas, etc. In addition, they can benefit from this plan who work in public services, tourist information offices, protected natural areas and beaches. One of the lines of action of the training program is aimed to the improvement of the customer service. The courses will have a week-long and will cover topics such as know your customer, keys to your care, effective communication, teamwork, personnel selection… The Desetino program in detail aims to provide attendees of guidelines for the implementation underway comprehensive actions to improve of the destinations. It consists of a single course of three weeks duration which will be performances of beautification, sustainability, accessibility, and quality that can be performed in the public spaces of the destinations. Its target audience are those government officials with responsibilities in the planning of this type of actions: public or technical architects of tourism among others. The training programme, course schedule and information project is available on the website www.anfitrionesturismo.es..