Flexibility technology and security in business travel
The key to mark the orientation of the policies of the companies go through flexibility, technology and security. On the one hand, providers find that companies are leaving rigidity in its guidelines on the form in that traveling employees to improve their experience and, ultimately, increase productivity. This approach is facilitated by technology, with tools that involved booking processes, assistance in destination and payment of expenses. Technology is closely tied to the consolidation of new services aimed at travellers frequent, especially all those who have to do with the priority on the billing, shipping, choice of seat, booking a room, check-in and check-out through the mobile , quick access to car rental, taxi or new forms of payment management. For Luis Dupuy, VP General Manager of American Express Global Business Travel, “travel industry need to recover margins to continue to invest, in line with growth sustained after the departure of the crisis”. The last report of this agency provides an increase in the rates for aircraft of 4.5% in Spain in 2018, with 2.5% of the European average, and 2.7% in hospitality. Other studies indicate that enterprises of our geographical environment will spend this year 4% more in corporate travel. As said Javier Pardo, commercial director of NH Hotel Group, what it is is “less boring doing transactions and concentrate resources on other values, such as personalized attention”. Carole Poillerat, Executive Director of Corporate Travel of HRS, recalls that “the business trip is not an end but a means. The traveler not to worry about anything. You want to provide you all and technology has much to say in this regard.” One of the trends identified for this year has to do with prices. In general, we can expect increases in almost all segments. According to Manuel Martin, director of sales Corporate of Enterprise Rent-to-Car, “this evolution is linked to the improvement of the economy”. .